Resume

Seasoned Business and Systems Analyst with 20+ years of experience driving requirements discovery, business process development, and workflow re-engineering across federal, state, local, and private-sector environments. Known for producing clear, actionable requirements and leading stakeholders through complex problem domains using Agile, hybrid, and traditional SDLC methodologies. Recognized subject matter expert in digital accessibility, instructional design, and Azure DevOps–based requirements management with a proven ability to mentor teams and elevate analysis practices. 

Professional Highlights:

· Delivered end-to-end requirements, business process redesign, and stakeholder alignment for complex initiatives across federal agencies, financial institutions, AEC firms, and global enterprises.

· Elevated analysis quality by mentoring teams in Agile practices, Azure DevOps usage, and requirements best practices, strengthening consistency, traceability, and delivery speed.

· Led digital accessibility, instructional design, and training efforts—remediating hundreds of documents and developing curricula that improved compliance, usability, and user adoption in compliance with Section 508, WCAG, and ADA Title II

· Federal contracting experience with VA, FDA, USDA, Bureau of the Census, and TSA.

Professional Experience

JMT Technology Group March 2020 – November 2025

Senior Systems Analyst | March 2022 – November 2025

Produced comprehensive requirements documentation (user stories, business rules, data models, UML diagrams, mind maps) supporting GIS, aviation, and call-center projects for an Architecture, Engineering, and Construction firm. Subject matter expert in digital accessibility.

Notable Contributions:

· Delivered multilayered requirements artifacts that improved developer clarity, reduced rework, and accelerated delivery across diverse projects.

· Re-engineered business processes to eliminate inefficiencies and help client teams adopt scalable, modernized workflows.

· Drove Azure DevOps adoption to strengthen collaboration, improve requirements traceability, and support consistent delivery for remote teams.

· Provided business analysis for solutions built in ArcGIS Pro, ArcGIS Online, and ArcGIS Indoors.

· Built training plans and delivered live and recorded instruction, raising the skill level of analysts and shortening onboarding time.

· Advised leadership on digital accessibility and instructional design to ensure compliance and enhance usability of internal and client-facing products.

· Supported business development by contributing to RFP responses and evaluating third-party tools to guide sound technical decisions.

· Performed data analysis and wrote data dictionaries for ETL operations incorporating disparate data sources.

Business Analyst | March 2020 – March 2022

Promoted Agile practices that increased stakeholder engagement and improved iteration flow.

 Notable Contributions:

· Used Azure DevOps to keep backlogs structured and transparent, improving coordination and reducing cycle times.

· Produced precise requirements and models that clarified stakeholder needs and guided development teams through complex projects.

· Led the Analyst Community of Practice to standardize analysis quality and strengthen delivery consistency across the organization.

· Designed instructional materials to improve client understanding and adoption of new systems.

· Supported distributed teams with clear documentation and structured communication to maintain alignment in remote environments.

Members 1stFederal Credit Union  March 2019 – March 2020

IT Analyst II

Translated stakeholder interviews into actionable user stories and acceptance criteria to guide development.

Notable Contributions:

· Conducted systems analysis to ensure online banking enhancements met regulatory, security, and usability needs.

· Managed Azure DevOps backlogs and daily standups to maintain sprint focus and reduce bottlenecks.

· Used SQL analysis to validate data accuracy and support system improvements.

· Presented system changes to business units to increase transparency and secure stakeholder buy-in.

· Provided escalated support and created UML models that improved troubleshooting and reduced resolution times.

Becton Dickinson July 2016 – March 2019

Training Manager (Global Services) | May 2018 – March 2019

Led and developed a team of training specialists to ensure consistent delivery of technical training on diagnostic instruments.

Notable Contributions:

· Built competency-based training plans to strengthen field readiness and improve training outcomes.

· Coordinated with global offices to align training strategy with regional needs and support international operations.

· Executed strategic L&D initiatives to unify training quality across a global enterprise.

· Established training centers to expand coverage and reduce training travel costs.

· Partnered with cross-functional leaders to ensure a cohesive customer experience across service and support teams.

Senior Engineer | July 2016 – May 2018

Authored software specifications that enabled accurate system interfaces with diagnostic equipment.

Notable Contributions:

· Improved development workflows to reduce inefficiencies and strengthen SDLC consistency.

· Implemented Agile practices to support clearer requirements and faster iteration cycles.

· Collaborated across engineering, testing, and UX teams to ensure requirements aligned with technical feasibility.

· Developed training resources that improved team capability and accelerated skill ramp-up.

· Coordinated deliverables across teams to maintain timelines and reduce project risk.

Copper River Information Technology December 2014 – July 2016

Lead Requirements Engineer 

Delivered training programs to improve requirements maturity across distributed TSA offices.

Notable Contributions:

· Led business analysts supporting DHS/TSA modernization to ensure accuracy, compliance, and continuity across critical infrastructure initiatives.

· Served as SME for Rational Jazz and Agile methods to uplift team efficiency and reduce analysis errors.

· Conducted As-Is/To-Be analysis to guide informed change decisions and reduce operational risk.

· Created business taxonomy and requirements management plan to standardize processes across the program.

· Coordinated with Test, IV&V, and data teams to ensure requirements translated correctly into functional behavior.

Previous Experience 

Senior Business Systems Analyst | Abacus Corporation | October 2014 – December 2014

Senior Associate | DRT Strategies | September 2013 – Oct 2014

Business Analyst / Requirements Manager | Systems Made Simple | July 2012 – August 2013

Senior Systems Analyst | Planned Systems International | October 2010 – July 2012

Education

Education Specialist (Post-Graduate) | Curriculum and Instruction | Liberty University | 2013–2016 

Master of Science | Information Systems | University of Phoenix | 2011–2013 

Master of Arts | Biblical Studies | Central Seminary | 1990–1994 

Bachelor of Arts | Psychology & Sociology | Rutgers University | 1979–1984

Skills

Business & Systems Analysis: Requirements Analysis, Requirements Gathering, Requirements Documentation, User Stories, Acceptance Criteria, Business Rules, Process Mapping, Workflow Analysis, Workflow Redesign, Business Process Re-Engineering, Gap Analysis, As-Is/To-Be Analysis, Traceability, UML, BPMN, Wireframing, Data Modeling

Methodologies: Agile, Scrum, Agile Unified Process, Disciplined Agile Delivery, Waterfall, SDLC

Tools & Technology: Azure DevOps, MS Visio, SQL/SSMS, SharePoint, Rational Jazz Suite (RTC, RRC, RQM), RequisitePro, DOORS, Rally, Lucidchart, Jira, Confluence, Microsoft Power BI

Instruction & Training: Instructional Design, Curriculum Development, Technical Writing, Task-Based Training (TBT), Adult Learning, Training Delivery (Live & Virtual), Public Speaking

Digital Accessibility: Accessible Document Remediation, Accessibility Auditing, WCAG/Section 508 Compliance, International Association of Accessibility Professionals certified Accessible Document Specialist (ADS)