Andrew G. Knaster, BA, MA, MIS

rosebank address  [download this file]



I am a business and systems analyst having served in positions of increasing scope and responsibilities since 1996.  My experience is broad in both the public and private sectors.  I am well versed in a broad spectrum of approaches to the Systems/Software Development Life Cycle (SDLC) to include agile methodologies, iterative, and waterfall.  Whether it is developing use cases for an iterative project or user/epic stories for an agile project, I am able to provide high quality requirements documentation that can be understood by non-technical stakeholders and highly technical developers.  This work has been done for large-scale enterprises to include the Veterans Health Administration and the Bureau of the Census.

As a senior analyst, I have been regularly called on to train other analysts and those outside of analysis. I have been actively involved in adult education as a military trainer, software instructor, community of practice leader, instructional designer, online educator, and mentor since 1981.  To further expand my ability for technical education I am pursuing a Doctor of Education degree with emphasis on Curriculum and Instruction.

Recent Employment History

Systems Made Simple (two positions), July 2012 to August 2013

On contract to the Department of Veterans Affairs, Office of Information Technology: July 2012 to August 2013


Senior Business Information Analyst and Modeler – Business Services Inter-agency Collaboration and Repository – Interagency Architectural Collaboration (BSICR-IAC) project, January 2013 to August 2013


  • Conduct research in the governance of Enterprise Architecture (EA) and Standards Development Organizations (SDO) as part of the development of an Enterprise Architecture framework
  • Participate in the Agile Implementation Workgroup as a subject matter expert in requirements elicitation, user story/epic story authoring, identifying and documenting business rules, establishing and maintaining a requirements traceability matrix, and complying with organizational guidelines for agile methodology
  • Leverage Microsoft SharePoint as a collaborative tool for sharing documentation and data
  • Assess the maturity of the Business Architecture Services team in relationship to OMB Circulars A-11 and A-130 and the Enterprise Architecture Assessment Framework
  • Serve as a primary source of information on initiatives of the Federal Health Architecture (FHA) such as CONNECT, Direct, Standards and Interoperability (S&I), Health Information Exchanges, Regional Extension Centers, and the Nationwide Health Information Network (NwHIN)
  • Aggregate information gathered to help develop an engagement strategy with FHA and its initiatives
  • Develop a database system to facilitate access to EA and SDO information, definitions, and sources
  • Develop business information architecture models
  • Design instructional materials for Information Architects
  • Train and mentor new Information Architects in the use of Rational Software Architect (RSA)
  • Responsible for the installation, integration, and configuration of RSA
  • Create dashboards and reports to demonstrate the progress of strategic initiatives
  • Provide corporate training in agile methodologies
  • Contribute to responses to requests for proposals


Requirements Manager – Project Management Office, Virtual Lifetime Electronic Records Initiative, July 2012 to January 2013


  • Provide management and oversight of the requirements management of three programs and eight projects
  • Lead the Business Analysis and Requirements Management Community of Practice for the purpose of improving the business analyst’s skills in requirements elicitation, documentation as user stories and use cases, and identification/cataloging of business rules
  • Utilize SharePoint to maintain an analyst skills database, store and disseminate Community of Practice presentations, and provide guidance to the Community of Practice
  • Design and implement a Requirements Management process that is both tool and methodology agnostic to allow project teams to use the tools that fit their needs and pick from such diverse System Life Cycle Development (SDLC) methodologies such as iterative, agile, or a hybrid like Disciplined Agile Delivery.
  • Develop and maintain a library of over 100 Task-Based Training (TBT) sessions.  TBT is a short training aid that walks a person step by step through a single task so the person can accomplish it with no other training.
  • Serve as the subject matter expert for the Rational Jazz tools (Rational Requirements Composer, Rational Team Concert, and Rational Quality Manager)
  • Contribute to responses to requests for proposals
  • Mentor business analysts and facilitate peer training


Planned Systems International, October 2010 to July 2012

On contract to the Department of Veterans Affairs, Veterans Health Administration, Washington, DC


Senior Requirements Analyst

  • Provide full life cycle support for Improve Veterans’ Mental Health, a major VHA Health Informatics initiative
  • Elicit requirements and business rules from stakeholders
  • Perform gap analysis by analyzing existing requirements artifacts to determine past stakeholder needs and working  with current stakeholders to elicit current needs
  • Create projects in RequisitePro to record stakeholder requests, business rules, use cases, and features to maintain traceability between them and establish traceability to test cases, change orders, and other activities that impacted the scope of the project
  • Develop test cases with Rational Quality Manager to exercise requirements realization
  • Develop and maintain the Requirements Traceability Matrix (RTM) covering everything from inception to deployment
  • Produce business analysis artifacts to include requirements specification documents, system design documents, risk assessments, and gap analyses
  • Mentor other analysts in the use of RequisitePro for requirements and use case management and Rational Quality Manager for test plan, test case, and test script management
  • Prepare and deliver stakeholder presentations
  • Develop and document work processes to assist with the development and delivery of requirements and test cases

ICS-NETT, August 2008 to August 2010

On Contract to the Bureau of the Census, Suitland, MD


Senior Requirements Analyst

  • Wrote the use cases and business rules used to develop the software that supported the largest operation in the Census, Non-Response Follow Up, an operation of the Census that gathers the information for approximately 49,000,000 homes across the United States and its territories
  • Wrote the use cases and business rules used to develop the software that supported the Remote Alaska operation which gathers the information from locations across the state of Alaska not readily accessible by conventional means
  • Local administrator and subject matter expert for applications used in support of requirements analysis to include DOORS, Rally, and Serena Version Manager
  • End-user of Mercury (now known as the HP Quality Center) and Remedy
  • Created the work processes used by the Requirements Analysis team
  • Created State Charts and Business Process Models with Visio
  • Developed an application with VBA and SQL that extended Microsoft Access and Excel to produce a wide variety of reports used within the highest levels of the Bureau, several of which were presented to Congress, the Government Accountability Office, and the Office of the Inspector General
  • Trained the Requirements Analysis team in many of the tools used to support its activities
  • Trained Help Desk staff in several Census operations and the software used to support them
  • Managed the process used to create and maintain the Requirements Traceability Matrix



Multiple vendors (WebWorks. Number Six/ATSC, 7Delta), June 2007 to August 2008

On contract to the Department of Veterans Affairs, Veterans Health Administration, Silver Spring, MD

Senior Requirements Analyst


  • Provided requirements analysis for My HealtheVet, the VA’s Personal Health Record portal ( that provides service to millions of US Veterans
  • Perform gap analysis by analyzing existing requirements artifacts to determine past stakeholder needs and interviewing current stakeholders to determine the To-Be state
  • Mentor other analysts in the use of RequisitePro
  • Lectured on the topic of Secure Messaging, a future addition to the My HealtheVet portal (see
  • Prepare and deliver stakeholder presentations
  • Build use case models and logical data models using Visio and Rational Rose
  • Collaborate with user experience team for producing wireframes
  • Travel to customer sites to promote projects prior to their delivery


Viatech, December 2005 to May 2007

On contract to the United States Department of Agriculture, Farm Services Agency, Washington, DC


Senior Analyst


  • Gather the requirements of complex business processes from stakeholders as part of the business modeling and requirements disciplines
  • Using information gathered from the stakeholders, produce various artifacts to include use-case specifications, software requirements specifications, business glossaries, supplemental requirements specifications, screen specifications, wireframes, and vision and scope documents
  • Developed RUP-compliant custom templates for the previously listed artifacts
  • As lead analyst for RUP/SDLC operations, responsible to ensure business analysis artifacts are compliant with published standards and best practices
  • Mentor other business analysts in the application of the RUP and SDLC and the use of the Rational Enterprise Suite
  • Serve as lead for bringing the contractor’s operations into compliance with CMMI Level 2
  • Identify key use-case flows to quality assurance staff to ensure that sufficient test scenarios are generated to stress all aspects of developed applications
  • Develop various UML models in Rational Rose
  • Reverse-engineer documentation from existing applications through analysis of end-user documentation, interviewing subject-matter experts, and application use
  • Support configuration management activities be ensuring requirements artifacts are synchronized with current software releases
  • Interface with database analysis, application development, and quality assurance staff to ensure consistent transitions and the maintenance of traceability
  • Produce UML models to support project-related artifacts
  • Prepare and deliver presentations to stakeholders

Focus Technology, September 2005 to December 2005

On contract to Institutional Shareholder Services, Rockville, MD


Senior Business and Systems Analyst

  • Liaise with systems, project management and business development staff members to assist in the development, testing, and deployment of a primary, web-based internal application
  • Develop applications using XML, XSL, HTML, schemas, DTDs, and CSS
  • Perform gap analysis of business data to ensure smooth introduction of new data structures


Dynanet, February 2005 to September 2005

On contract to The Office of the Public Defender, State of Maryland (OPD)


Business and Systems Analyst


  • Facilitate the integration of all District and Division offices into the OPD’s case management product, ProLaw
  • Served as the subject matter expert on ProLaw and TrackIT! (the OPD’s customer service management suite)
  • Wrote or rewrote all major business processes related to the use of ProLaw
  • Conduct business and systems analysis with the internal customers to determine their specific needs and formulate solutions to meet those needs
  • Managed projects with multiple deliverables
  • Served as a primary resource for formulating solutions to a wide variety of business needs
  • Developed MS SQL based solutions for data analysis and reporting
  • Travelled to various offices around the state to train them in ProLaw, gather requirements, nurture partnerships, and develop solutions with direct input from the field staff


Focus Technology, July 2004 through February 2005

On contract to, Columbia, MD


Business and Systems Analyst


  • Liaise with QA, operations, marketing, site engineering, and programming staff members to assist in the coordinated design, development, testing and deployment of business critical applications
  • Performed “forensic requirements analysis” on current systems with incomplete or insufficient documentation. This involved researching existing documentation and correspondence as well as conducting interviews with stakeholders to discover application flows and interactions so current applications would have proper documentation and future application scope could be determined
  • Gathering requirements and performing business analysis for their new electronic commerce project
  • Re-write and maintain the functional specifications (consisting of use-cases, activity diagrams, and sequence diagrams) for their retail path, customer account management, customer service, billing service, and enterprise resource planning systems
  • Responsible for taking internal customer requirements, translating them into functional specifications, and conveying them to the development staff
  • Assist in the management of the project change request process
  • Migrate existing functional specifications from an internal CVS repository to an extranet based repository
  • Prepare software release documentation


EULER HERMES American Credit Indemnity, Owings Mills, MD: April 2000 to July 2004


Senior Webmaster (most recent position)


  • Manage web applications through the entire systems development lifecycle
  • End to end analysis and development of Internet, extranet and intranet applications utilizing various technological solutions such as IIS, Windows 2000, MS SQL Server 2000, MS Index Server, and ColdFusion
  • Model databases by creating entity-relationship diagrams and reverse engineering them with Visio for Enterprise Architects
  • Writing terms of reference, project plans, technical specifications, training materials, and policies and procedures manuals
  • Interview internal clients to determine their needs and identify best-fit solutions
  • Identify, compare, and recommend COTS solutions for varied business problems
  • Perform telemetric analysis of visitor data
  • Participate in activities to improve search engine placement
  • Write SQL stored procedures to allow for web to database connectivity


Senior Programmer/Analyst (previous position)


  • Maintain and improve the corporate customer service web site that provides policy service to over 60% of all policy holders
  • Migrate web sites to new design standards
  • Configure and maintain web servers
  • Develop user interfaces for B2C products
  • Improve processes used to create, transmit and consume XML messages
  • Write SQL stored procedures to allow for web to database connectivity
  • Deliver presentations of web based technologies to clients and prospective clients
  • Model and document work processes
  • Build and implement product test plans





WyzAnt Tutoring – August 2013 to present

Private Tutor

  • Provide face-to-face and online tutoring in any of the 22 skill areas that I am certified to teach.  These include the Microsoft Office, general computing, psychology, writing, and religion.

Tutor Universe – July 2013 to present

Private Online Tutor


  • Provide online tutoring services in a broad spectrum of areas to include information technology, business analysis, academic research, career counseling, and the humanities.


  • Working toward a Doctor of Education with Emphasis in Curriculum and Instruction: Liberty University, G.P.A. 3.66
  • Master of Science in Information Systems: University of Phoenix; 2011-2013, G.P.A. 4.00
  • Master of Arts: Central Seminary, Minneapolis, MN; January 1990 to May 1994, Major: Biblical Studies G.P.A. 3.33
  • Bachelor of Arts: Rutgers University, Newark, NJ; September 1979 to January 1984, Dual Major: Psychology and Sociology
  • ROTC Commission (U.S. Army): Seton Hall University, South Orange, NJ; September 1981 to May 1983, Major: Military Science

Academic Honors

  • Member, Epsilon Pi Tau, the International Honor Society for Professions in Technology
  • Member, Psi Chi, the International Honor Society for Psychology


Mentoring Accomplishments

  • A protégé that is a systems engineer for Johns Hopkins University
  • A protégé that is an analyst with the Air Force Intelligence Analysis Agency
  • I have mentored numerous technology professionals in the use of various technologies and methodologies



One thought on “Andrew G. Knaster, BA, MA, MIS

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